Mobile / App
This policy explains exactly what data cn44 collects when you use your account, how we store it, and the steps you can take to review or correct it. Access to our platform depends on your local law and eligible region — this policy applies only where use is permitted.
When you open an account with us, we collect the details you submit during registration — your name, contact information and login credentials. When you add a payment method such as Nagad, Rocket or Bank Transfer, we record the transaction reference and the wallet identifier associated with that method. We do not store full mobile wallet credentials; only what is necessary to match your payment to your account wallet. We also collect session data: device type, browser session identifiers and the pages you visit within the platform. This helps us keep your account session consistent and detect unusual access patterns. We do not sell this data to third parties for advertising. If you contact our support team with a query about your account, the content of that conversation is retained as part of your account record. This allows the support team to follow up accurately without asking you to repeat context. Retention periods are reviewed periodically and are described in the trust section below. Use of this platform is available only where permitted by local law and eligible regions.
Transaction references linked to your wallet are recorded for account matching only.
Payment identifiers are stored to reconcile your account wallet; no full account credentials are held.
Bank reference numbers are retained for dispute resolution and transaction history in your account.
This policy covers what happens inside cn44 — your account, your transactions and your support interactions. It does not extend to third-party services you reach through links on our platform, and it does not override local law in your region. Review the four areas below to understand what falls inside and outside this policy.
Login activity, session history and account settings changes are all within scope. We log these to protect your account and to respond accurately if you raise a security question.
Deposits and withdrawals made through Nagad, Rocket or Bank Transfer generate transaction records that are stored in your account history and are within scope of this policy.
Game session data — such as rounds played in slots or live tables — is recorded at the platform level. This data is within scope and may be reviewed by you through your account dashboard after login.
Links to external sites, payment processors outside our verified rails, or game studio portals operate under their own policies. Once you leave cn44, this policy no longer applies to how that third party handles your data.
You have practical options available to you at any point. Your account dashboard shows the details we hold on file — login history, linked payment methods and contact information. If any detail is incorrect, you can update it directly through the account settings page; fields that cannot be self-edited can be corrected by contacting our support team with the relevant account reference. If you want to know what specific data we hold for your account, you can submit a written request through the contact route shown in the support section of this page. We will respond with a summary of records held against your account identifier. If you believe data is being held beyond what this policy describes, raise a formal question through the same support route and we will review the record. Availability of these rights may depend on your local law and eligible region.
Open your account dashboard after login to see transaction history, session log and linked payment details. This view reflects the current state of data we hold.
Update your contact information through account settings. For fields that require verification — such as linked Nagad or Rocket wallet numbers — contact support directly with your account reference.
If something in your account record does not match what you submitted, send a query through our support contact. Include your account identifier so the team can locate your record quickly.
You can ask us to outline what personal data we hold. Submit your request through the support contact route; we will respond with the relevant account-level summary.
For any question related to this policy — whether you want to review your data, request a correction or raise a concern — use one of the contact paths below. Our support team handles account and data queries; when you contact us, include your registered account identifier so we can locate your record without delay.
Start a live chat session from within your account. This is the most direct route for questions about your account record or linked payment details such as Nagad or Rocket.
Send a written query to our support address for formal data requests or correction submissions. Include your account reference and describe the specific data point you are asking about.
The help section inside your account dashboard lists frequently raised data and privacy questions with step-by-step guidance. Check there first before submitting a new support request.
We apply access controls so that only the systems and personnel that need your data to operate the account can reach it. Payment references for Nagad, Rocket and Bank Transfer are stored separately from login credentials. Account security events — such as a password change or a new device login — are logged and visible in your account history so you can spot anything unexpected. If you notice an access event you do not recognise, contact support immediately using the chat route. Data retention follows a defined schedule: active account data is retained for as long as the account is open; data connected to closed accounts is retained only for the period required under applicable law in your eligible region.
Your account data is accessible only to the platform systems and support staff with a verified operational need. Access is logged; unusual patterns trigger an internal review before any action is taken on the account.
We use session cookies to keep your account login consistent within a single browsing session. Persistent cookies may track site preferences. You can manage cookie preferences through your browser settings at any time.
Active account data is held for the life of the account. After an account is closed, we retain only what applicable law in your eligible region requires — and no longer. The current retention state for your account is visible in the account dashboard.
When we update this policy, the revised version is published at this page address with a note of what changed. Continued use of your account after an update is posted means you have seen the revised terms. If you have questions about a change, contact us through the support routes above.
These are the questions we receive most often about how cn44 handles account data. If your question is not covered here, use the live chat or email route listed in the support section above.
We collect your name, contact details and login credentials at registration. When you add a payment method — Nagad, Rocket or Bank Transfer — we store the transaction reference and wallet identifier. Session data such as device type and pages visited is also recorded to maintain account consistency.
Yes. Your account dashboard shows transaction history, login events and linked payment details after you log in. For a full written summary of everything we hold, submit a request through the email support route with your account reference included.
Most contact and profile details can be updated directly in account settings. If a field is locked — for example, a linked Nagad or Rocket wallet number — contact the support team through live chat or email with your account reference and the correction you need made.
We do not sell your data to third parties for advertising purposes. Data may be shared with payment processors handling Nagad, Rocket or Bank Transfer transactions, and where required by applicable law in your eligible region. Third-party links on the platform operate under their own policies.
After an account is closed, we retain data only for the period required under applicable law in your eligible region. We do not hold it indefinitely. The current retention status for your account is reflected in your account dashboard while the account remains open.
Contact support immediately through live chat — it is the fastest route. Your account history log shows recent login events and device identifiers. The support team can review access records and, if needed, help you secure your account while the query is being handled.
This policy applies to your account activity where use of the platform is permitted under your local law and eligible region. We do not assert that access is available in all areas. Check whether use is lawful in your location before creating or continuing to use an account.